
This could include reviewing you GST/HST, T4 or T5 information. One reason we may contact you is if we are reviewing your income tax and benefit return. Do not give information to callers offering to apply for benefits on your behalf!įor more tips and helpful information, visit our Be Scam Smart or Slam the scam pages. You can apply for benefits directly on Government of Canada websites or by phone.

The caller asks you to pay with prepaid credit cards, gift cards, cryptocurrency or some other unusual form of payment.The caller pressures you to act now or uses aggressive language.For example, their name and office location. The caller does not give you proof of working for the CRA.Red flags that suggest a caller is a scammer include (but are not limited to): This is to provide you with assurance that the call is from a legitimate CRA employee. This number will be repeated back to you by the call centre agent at the time of the callback. If you opt for a callback, we will give you a randomized four-digit confirmation number. When wait times reach a certain threshold, you will be given the option of a callback, rather than waiting on hold. Note that our individual tax, benefits and business enquiries lines offer an automated call back service. Once you complete those three steps, you may call back the CRA employee to discuss the reason for their call. Please do this before you give any information to the caller. Then check that the information provided during the call was legitimate by contacting the CRA. Tell the caller you would like to first verify their identity.If you’re suspicious, this is how you can make sure the caller is from the CRA: This will protect you from giving money or personal information to a scammer. Make sure the caller is a CRA employee before you give any information over the phone. The employee will give you their name and a phone number.
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How to make sure the caller is a CRA employee and not a scammerĪ legitimate CRA employee will identify themselves when they contact you. That includes letting you know when and how we might contact you.

Scammers are trying to trick individuals into making payments, and we’re doing everything we can to put a stop to this. "But if they had consulted with the Union, we may have been able to provide information and suggestions that could have lessened the effects on our members’ lives."Ĭampbell says the changes will affect 2,396 union members.With the holidays just around the corner, scammers could contact you pretending to be from the Canada Revenue Agency (CRA). "Management certainly has the right to reassign work and redistribute resources," Campbell says. We were repeatedly told that management could not reply or comment on rumours. In a statement, UTE National President Robert Campbell says, "We have been hearing rumours in regards to major changes for months and have been attempting to elicit information and consultation from management. However, the Union of Taxation Employees says the Agency did not consult with the Union. The CRA says this change will result in the hiring of more employees and will result in " faster, more efficient processing and better handling of calls to call centres."
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John's will become National Verification Collection Centres. The sites in Winnipeg, Sudbury, Jonquière, and Summerside will become specialized processing centres, and will grow in size. The seven remaining sites will also be changed. Under the changes, the CRA says some of the work from the two Ottawa centres will gradually be consolidated to other sites across the country.

Winnipeg, Manitoba Sudbury, Ontario Jonquière, Quebec Shawinigan, Quebec Summerside, P.E.I. There are two specialized centres in Ottawa: The Ottawa Technology Centre and the International and Ottawa Tax Services Office. The change will see the Agency's nine processing centres across Canada reduced to seven. The Agency says "In 2016, approximately 16% of Canadians filed their tax returns on paper – about a 66% drop in just over ten years." The Canada Revenue Agency says it is modernizing its services, as Canadians increasingly turn online to file their taxes.
